Asociación de Usuarios de Software Libre y Linux de Málaga

The Production Support Specialist monitors systems to ensure they perform properly and also prevents and solves problems. The person will need to work rotating shifts (eg: 10am to 7pm and 5am to 2pm) 5 days per week, including weekends. The role requires an understanding of systems not code, read-only Linux or entry-level Linux administration, non technical investigational skills, an aptitude to follow processes meticulously, a calm demeanor even under stressful situations, an enquiring mind and an availability to travel to Canada for training during the initial 2-4 weeks of the job.

Responsibilities:

Deliver frontline Linux (and Windows, secondarily) production system support to hundreds of servers (most of which are mission critical) 
Work with other highly specialized teams/individuals to keep production systems running smoothly 24/7
Troubleshoot latest Unix/Linux technologies
Keep abreast of latest computing technologies and trends
Provide timely and consistent support, acknowledging and recording all incidents and requests
Monitor and escalate requests as required
Create documentation
Additional projects as required

Requirements:

1-3 years experience in a Linux support role
Knowledge of system security log facilities init and startup processes
Excellent Shell Scripting Skills
Working understanding of:
Linux/Unix/RHEL including process management
TCP/IP and associated services (e.g., DNS, DHCP)
Apache/Tomcat/JBoss or other web servers
Exceptional troubleshooting skills
Ability to work well under pressure
Strong interpersonal skills and the ability to work in a team environment
Good level of English (verbal and written) and good general communication skills
Flexible to work a rotating schedule including evening and weekend shifts and rotating on-call pager duty
Related education/certification